The behaviour and methods used by the people on "the other side" are just as important.
The
"don'ts" of job interviews - from the HR side of the desk.
The
job interview is most often talked about from the perspective of the candidate.
There are countless articles and books out there discussing how to act and what
to expect.
But
the behaviour and methods used by the people on "the other side" are
just as important. The job interview -- and interviewer -- provide a
candidate's first-hand experience of the company. A miserable experience can
make them think that the company is maybe not a place where they want to work,
after all, while a positive experience can be invigorating and contribute to a
strong employer brand.
And
these days, thanks to websites like Glassdoor, candidates don't just have their
personal circles to rave or rant to about their experiences of
interviewing with different companies -- with a click of a button, the entire
internet is their audience.
It's
imperative, now more than ever, to ensure that a job interview is a professional
experience for all involved. Read on for a few "no-nos" for HR
managers when running interviews with candidates:
1. Don't waste the
candidate's time.
Making them wait, not doing your homework by
reading their application materials, will signal to the candidate that you --
and subsequently, your organisation -- do not respect them, or take them
seriously. It's only fair to treat them with the same courtesy that you
probably expect from them.
2. Don't talk too much
during the interview process.
Keep in mind that the interview is an
opportunity for you to learn about the candidate. Of course, you should
absolutely give them space to ask questions about the company and role, but you
also want to make sure that you learn as much as possible by the time the
interview is over. No one likes a dragged out recruitment process where they
have to come back for multiple rounds of interviews -- it's tiring for
candidates, and it's time-consuming for employers, too.
3. Don't try to play
bad cop just for the sake of being intimidating.
If you have concerns about certain aspects of
a candidate's skillset or experience, just ask them honestly. Likewise, there's
nothing wrong with challenging them with scenarios or problems that are
relevant the role they have applied for. But being rude and dismissive is a bad
idea -- you need to be selling the candidate on the position (and company), as
much as they should be selling you on their competencies and experience.
4. Don't get too friendly.
Nonetheless,
don't get carried away trying to "sell" them. You might find that you
get along well with the candidate, but as a HR manager, you probably won't have
to work with them directly. Even if you do, while interpersonal "fit"
is important, you don't want to get caught up in that -- you might end up
choosing the candidate who you see as a potential friend, rather than the
person who is most suitable for the job.
5. Don't ask illegal
questions.
This varies
from country to country, naturally, but there are frowned upon in certain countries.
These include questions about a person's age, gender, marital status, race,
religion, which can lead to discrimination lawsuits.